I am an IT Professional, having worked with IT for that last 10 years.
Currently I am employed as an IT Supporter at a top 3 law firm in Denmark. I started working for the firm in august 2017.
This site will mainly contain posts about our current travel into the world of Zendesk, as we currently test this system before making a decision to go with it or not.
So expect some articles where I’ll try to share my ideas about about triggers and automations, and perhaps even about how to structure your knowledge base.